Terms of service

Terms of Service

Last Updated: September 29, 2026

Welcome to AliyaBox. These Terms of Service govern your use of the AliyaBox website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About AliyaBox

AliyaBox is an online grocery store offering Indian groceries, food products, snacks, spices, rice, flour, sweets, frozen products, dry fruits and other related products.

These Terms apply to all visitors, customers and users of our website.

2. Use of Our Website

You agree to use the AliyaBox website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, systems or accounts.

  • Interfere with the security or normal operation of the website.

  • Copy, reproduce or misuse our website content without permission.

  • Use automated systems to access or collect website content in a way that could negatively affect our website or services.

  • Submit false, misleading or fraudulent information.

We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product received, including differences in packaging, labels or appearance caused by manufacturer updates.

Product availability may change without notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the available options.

Depending on the circumstances, we may offer a replacement, remove the unavailable item from the order or provide an appropriate refund.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We make every effort to ensure that prices are displayed correctly. However, in the event of an obvious pricing error, we reserve the right to correct the price and contact you regarding the affected order.

Any applicable taxes, delivery charges or other fees will be displayed during the purchasing process where applicable.

6. Orders

When you place an order through AliyaBox, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to accept, reject or cancel an order in certain circumstances, including:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer or delivery information

  • Technical or payment-related issues

  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund Policy.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name

  • Delivery address

  • Email address

  • Contact information

  • Payment information

  • Other information required to process your order

AliyaBox is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

8. Payments

Payments are processed through the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel transactions where fraudulent, unauthorized or suspicious activity is reasonably suspected.

9. Delivery

We aim to process and deliver orders within the estimated timeframe provided at checkout or through our website.

Delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier or delivery partner

  • Weather conditions

  • Holidays

  • Operational issues

  • Other circumstances outside our reasonable control

Estimated delivery times are not guaranteed unless explicitly stated otherwise.

10. Returns, Refunds & Replacements

Returns, refunds and replacements are governed by our Return & Refund Policy.

Because many products sold by AliyaBox are food or grocery products, certain products may not be eligible for return due to hygiene, food safety or perishable-product considerations.

Please review our Return & Refund Policy before placing an order.

11. Food & Product Storage

Customers are responsible for appropriately storing products after delivery according to the manufacturer's instructions.

AliyaBox is not responsible for product damage, spoilage or quality issues caused by improper storage, handling or use after delivery.

For products requiring refrigeration or freezing, customers should follow the storage instructions provided on the product packaging.

12. Allergens & Product Information

Customers are responsible for reviewing product labels, ingredients, allergen information and other relevant product information before consuming a product.

If you have allergies, dietary restrictions or specific food requirements, please review the manufacturer's information carefully.

If you require additional product information, please contact us before placing your order.

13. Intellectual Property

All content available on the AliyaBox website, including but not limited to:

  • Logos

  • Brand elements

  • Text

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Layout

  • Software

  • Other original materials

may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use AliyaBox content without prior written permission, except where permitted by applicable law.

14. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

AliyaBox is not responsible for the independent policies or practices of third-party service providers.

15. Website Availability

We aim to keep the AliyaBox website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from technical issues

  • Completely secure

  • Free from viruses or other harmful components

Temporary interruptions may occur due to maintenance, technical problems, updates or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, AliyaBox will not be responsible for losses or damages arising from:

  • Improper use or storage of products

  • Incorrect information provided by the customer

  • Delays caused by third-party delivery providers

  • Website interruptions caused by circumstances beyond our reasonable control

  • Events or circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Events Beyond Our Control

AliyaBox will not be responsible for delays or failure to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, transportation disruptions, government actions, technical failures, pandemics or other similar events.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page and the Last Updated date will be updated accordingly.

You are responsible for reviewing the Terms periodically.

20. Governing Law

These Terms of Service are subject to the applicable laws and regulations governing AliyaBox and its customers.

Where required by applicable law, consumers retain any mandatory statutory rights and protections that cannot be excluded by these Terms.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

AliyaBox Customer Support
Email: support@aliyabox.com

We will be happy to assist you with any questions regarding our website, products or services.

AliyaBox — Your Taste. Your Home. Your Box.